We learn everything about your business first and foremost, and determine with you what is best to promote. We will ask you questions to learn more about your business and yourself. What is your drive? Why did you start this business? Are there any special promotions this month that you want to promote?
There is a reason it is called social media, so we make sure that customers can see your personality on display. We also want your mission to be out there and clear. We want to create conversations and engage with users. We want to show your audience a behind-the-scenes look into what you do. When necessary we will come and take pictures to use on your social media. We also encourage our clients to send us pictures if they come across a great shot.
We will also meet regularly with you to discuss what is working and not working. We talk to the owners to see what their customers are saying and we love to involve employees in conversations as well. After all, you and your employees are the lifeline of the business and make the in-person impression with customers.
We go beyond just posting on social media. Social media should not be one-sided. We will also make sure that we listen and engage with your customers and potential customers. What kind of content does your audience react to best? Do they watch long videos, or do they prefer eye-catching graphics? Are they asking for certain information?
Using Triple-Nine Digital social media management takes a big time commitment off of your plate. We will monitor comments, messages, and engagements. When a new message comes in, we will respond to them in a timely manner and if we are unable to answer their question, we will make you aware of the message so you can respond or we can help you craft a reply.
Since social media is such a large part of everyone’s everyday lives, it’s imperative that your business is on it and active. You don’t want to miss out on converting a customer because of their social media message or comment going unanswered.