If that statistic didn’t get your attention, picture this: You’re a successful business owner, quietly minding your own business (pun intended) when suddenly, a negative review pops up. You’re side-swiped and your first instinct is to bury your head in the sand and pretend it’s not happening. But let me tell you, ignoring negative feedback is like ignoring a stain on your shirt – it won’t magically disappear. That’s where Reputation Management comes in. By utilizing tools like Review Generation Templates and Sentiment Analysis, you can stay ahead of the game and respond to negative feedback in a timely and effective manner. It’s like having a personal PR team at your fingertips, except they won’t wear suits and charge an arm and a leg.
Acknowledging and responding to both positive and negative reviews as they come in establishes trust and shows potential customers that strong customer service is important to your business.
Full Service Management
Our team will respond to all reviews for your business as well as manage your business listings across all connected platforms. After we complete the setup with your business, we’ll do all the heavy lifting so you don’t have to.
MONTHLY SUBSCRIPTION MEMBERSHIP INCLUDES:
Full access to review monitoring as well as listing status via customer-facing dashboard.
Personalized review responses across all connected platforms.
listings management across up to 150+ digital directories globally, including Google, Amazon Alexa, Apple, Bing, Facebook, TripAdvisor, Snapchat, Uber, and more.
Review Generation Templates that allow you to customize how you ask your customers for their feedback.
Sentiment Analysis tool to identify keywords within reviews to determine sentiment and context provided by reviewer and make informed decisions to improved your business.
Advanced reporting and built-in review generation to encourage more guest feedback.
Customer service that is available to help ensure your business succeeds.
Our Reputation Management program allows you to monitor and respond to reviews across the Knowledge Network, uncovering new opportunities to improve operations and win more business.