Why Do I Need Reputation Management?

What IS Reputation Management how do I know if I need it? Reputation Management is key to to success of your business.  Customers are your most important source of feedback. Their ratings and reviews impact how search engines and other customers make decisions about brands everyday. If you don’t pay attention to this important source of customer feedback, you could be hurting your overall rating score.

93% of consumers read online reviews before visiting a business. Acknowledging and responding to both positive and negative reviews as they come in establishes trust and shows potential customers that strong customer service is important to your business.

Full Service Management

Our team will respond to all reviews for your business as well as manage your business listings across all connected platforms. After we complete the setup with your business, we will do the heavy lifting so you can take care of what’s important – running your business.

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MONTHLY SUBSCRIPTION MEMBERSHIP INCLUDES:

  • Full access to review monitoring as well as listing status via customer-facing dashboard.
  • Personalized review responses across all connected platforms.
  • listings management across 150+ digital directories globally, including Google, Amazon Alexa, Apple, Bing, Facebook, TripAdvisor, Snapchat, Uber, and Yelp.
  • Review Generation Templates that allow you to customize how you ask your customers for their feedback.
  • Sentiment Analysis tool to identify keywords within reviews to determine sentiment and context provided by reviewer and make informed decisions to improved your business.
  • Advanced reporting and built-in review generation to encourage more guest feedback.
  • Customer service that is available to help ensure your business succeeds.

Our Reputation Management program allows you to monitor and respond to reviews across the Knowledge Network, uncovering new opportunities to improve operations and win more business.